Return and Refund Policy
At UGI, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help with our simple return and refund process.
1. Eligibility for Returns
Products are eligible for return within 14 days of delivery, provided they are:
- In original, unused condition
- In the original packaging with all accessories, manuals, and tags intact
- Accompanied by a valid proof of purchase (invoice or order ID)
2. Non-Returnable Items
Some items may not be eligible for return due to hygiene, customization, or nature of use. These include:
- Used water purifiers or filters
- Products damaged due to misuse
- Items without original packaging or accessories
3. Return Process
To initiate a return, please contact our support team at support@ugi.com or call our helpline. We will arrange for a pickup or guide you through the return process.
4. Refunds
Once your return is received and inspected, we will notify you. Approved refunds will be processed to your original payment method within 7–10 business days.
5. Exchange
If you receive a defective or incorrect item, we will replace it at no additional cost. Please contact us within 48 hours of delivery.
6. Shipping Costs
Shipping charges are non-refundable. If the return is due to our error (e.g., defective product or wrong item shipped), we will cover the return shipping cost.
7. Contact Us
For any return-related questions, please email us at support@ugi.com or reach out to our 24/7 customer support.
