Shipping Policy
At UGI, we are committed to delivering your orders safely, securely, and on time. Our shipping policy outlines the key details related to our delivery process.
1. Delivery Locations
We offer shipping services across India and to select international destinations. Please confirm availability for your location during checkout.
2. Order Processing
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next working day.
3. Estimated Delivery Time
Delivery times may vary depending on your location:
- Metro cities: 3–5 business days
- Non-metro areas: 5–7 business days
- International deliveries: 10–15 business days
4. Shipping Charges
Shipping charges are calculated based on the order value, destination, and delivery speed. Any applicable charges will be displayed at checkout before payment.
5. Order Tracking
Once your order is shipped, you will receive an email or SMS with the tracking details. You can use this information to monitor your shipment status in real time.
6. Delays
While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances such as weather, customs, or logistics issues. We appreciate your patience and understanding in such cases.
7. Damaged or Lost Packages
If your package is damaged or lost during transit, please report it to us immediately. We will coordinate with our shipping partners to resolve the issue or send a replacement as needed.
8. Contact Us
For shipping inquiries or assistance, please contact our customer support at support@ugi.com.
